Cancellation
Made an oopsie and didn't mean to place an order? All orders can be cancelled within 4 hours after ordering. To cancel an order you can send us an email with your order number at info@houseofdopamine.com . Please mention ‘cancellation’ as the subject of your email.
Returns
It is possible to return your item. You have 14 days after receiving your item to request a return & ship the product(s) back to us (with tracking).
Please read the following instructions carefully for our return policy & exceptions :
To be eligible for a return, your product must be in the same condition that you received it in. That means unworn/unused and in the original packaging.
To apply for a return, you can contact us at info@houseofdopamine.com. Please mention your order number in this email. After your return has been approved via email, ship your product to: Cezannehof 46, 1628 XE Hoorn, The Netherlands*
*Due to municipal regulations, this address is not a physical store address nor is it possible to pick up or return items in person.
Exceptions on returns:
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For hygiene reasons, it is not possible to return earrings.
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It is not possible to return customized orders, like the No Waste - Mystery Items.
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It is not possible to return gift cards.
Please note that:
- We can not refund products damaged because of handling.
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Buyers are responsible for tracked return shipping via the original shipping method & the return costs. Use info@houseofdopamine.com as the receiver's email address so we can track the package together.
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Buyers are responsible for packing the items securely, in the original packaging.
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We are not responsible for lost packages
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Packages that have been returned without an approval of the return will not be accepted and therefore not be refunded.
Refunds
We will notify you once we’ve received and inspected your return and let you know if it has been approved or not. If your return has been approved , you’ll be automatically refunded on your original payment method within 10 business days. Your refund will not include initial shipping costs. Please remember it can take some time for your bank or credit card company to process the refund too.
Has it been more than 15 business days since we have approved your return and you still haven't received your refund? Please contact us at info@houseofdopamine.com.
